One of the most long-term and currently top-listed HYIPs at HYIPNews, FinMutual, has been taking good care of the support service and recently the admin has delivered another newsletter, which explains the rules about sending support tickets to the support service and stresses upon the necessity to stick to certain rules not to be caught for spam activity.
So, there is a strong reminder not to open more than one tickets on one and the same issue as well as not to continue the opened ticket until it has been replied by the staff representative of FinMutual support service. FinMutual seems to be fighting against spam and other malicious activity that may be caused by breaking the rules of ticket support service. See the detailed newsletter from FinMutual below:
"FinMutual Support Tickets
We need to mention again to our users that it is very important you do not submit more than one support ticket at a time, and for an existing support ticket, to not update it till a support agent does. We have been enduring support ticket spamming, so we have had to institute these rules. We have mentioned this before, but we are still seeing the issue quite often. It is important to know when you create extra support tickets and update an existing support ticket before a support agent responds, you lose your place in line and the ticket is moved to the back of the line. Thank you for understanding and this will allow us to catch up with tickets and support more users quickly and efficiently."
