My mother is still in hospital in Brisbane, and I am here with her. I've got a bit of time while she is resting to login and approve some redemptions and such in admin. Currently I don't have access to emails so I cannot answer support emails at this stage. Thank you for being patient and I will catch up everything when I eventually return home. But we are all thinking positive that it will go smoothly and may even be home by the end of this week coming.
** END UPDATE #1 **
I need to let you all know that I am currently in Brisbane with my mother. I have no internet access apart from the cafe I am using right now to send you this message. All support emails and redemptions will be done when I return home. Please bear with me in this uncertain time :(