SolidTrustPay has posted the important update on the official blog. The update concerns the work of the customer support service working hours next Monday due to a bank holiday in Canada where SolidTrustPay are located. Any contact will be impossible. Starting from Tuesday, normal working hours of the customer support service will be resumed. Please take a look at the news below:
"Civic Holiday â€“ August 6th, 2012
Please note that our Customer Support department will be closed on August 6th, 2012, for the Canadian civic holiday.
Regular service will resume on Tuesday, August 7th at 8:30am.
We would like to thank all of our customers for their continued patronage and wish happy holidays to those celebrating this long weekend!"
And now there is also some good piece of news for the US members of SolidTrustPay. Many of US customers could notice seriuous delays that happened recently with the ACH transfers. Good to know these delays have been resolved. A short update regarding that has also been posted inside the members area of SolidTrustPay account:
"New USA ACH Option
ACH delay is finally over.
It will take a few days to catch up and and thx so much for your patience".
Obviously it looks that all the pending ACH requests will be cleared within the next few days, which in its turn means that STP is ultimately getting open for the US customers.