PAYZA LIVE CHAT UNAVAILABLE THIS WEEK

Updated: 06/13/2016 12:23
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Payza Live Chat to be disabled for maintenance, support ticket guideline and tips to keep in mind to get efficient and prompt support
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Payza Live Chat to be disabled for maintenance, support ticket guideline and tips to keep in mind to get efficient and prompt support

As part of Payza's continuing efforts to improve their Customer Support services, the maintenance on the Live Chat support will be perfomed during the week of June 13, 2016, with service resuming on Monday, June 20. During this period, Live Chat will be unavailable. Along with conducting maintenance to help improve the Live Chat feature, the current Customer Support offerings will be evaluated along with the ways to improve Customer Support options.

In case of a need for the Customer support while Live Chat is off, simply submit a Support Ticket to the Payza team by completing the corresponding form. During the maintenance period all customer support advisors will be focused solely on responding to Support Tickets, so we can expect quicker responses to the tickets submitted.

In order to get the help you need when sending a Support Ticket to Payza, here are a few tips to keep in mind:

• Send your ticket to the proper department: On the first page of the Payza Support Ticket form, you'll notice a list of departments such as My Account Support, My Money Support, Business Support, Account Security, and Sales / Business Development. These departments may offer additional options to help get your ticket to the right Customer Support advisor. Be sure you choose the right Customer Support department when submitting your ticket, this helps to make sure the right team gets your ticket right away and helps to avoid delays when answering your ticket.

• Enter the personal details that match your account information: When submitting a Support Ticket, you will be asked to provide your first and last name, your email address, and your date of birth. The information you submit here should match the information listed in the Payza account you need help with. You should not submit support tickets on behalf of other Payza members. If you have a friend or relative who needs help submitting a ticket, it is best to guide them so that they submit the ticket using their own information.

• Choose a descriptive subject when submitting your ticket: Use a descriptive subject line when submitting your ticket and provide as many details as possible about your issue in the Support Ticket message. Your subject line should indicate the issue you are facing. For example, if you need help resetting your password, choose a subject such as: Help reset my password. If you have a problem with a withdrawal, use a subject line like: Problem with Withdrawal. If you think your account may have been hacked, a good subject line would be: Account Compromised. Always try to describe your problem in the subject line, a subject like "Help me!!!" isn't very clear and will make it more difficult for the Payza support team to actually help you.

• Provide as much information as possible when submitting a Support Ticket: If your Support Ticket is about a transaction, be sure to include the Payza Transaction Reference Number in the message so that the transaction you need help with could be tracked easier and faster. If it is about a problem with your verification documents, let Payza know which document specifically you are having problems with. By providing as much information as possible right away, Payza customer support team will be able to help you much faster than if they need to ask you questions to get more information from you about your issue.

• Do not include sensitive information in your Support Ticket: While as much detail as possible about your issue is asked to be provided, there can be such a thing as too much information. Do not include details like your Bank Account and Credit Card numbers or other sensitive information in your ticket.

• Do not submit multiple tickets for the same issue: Once you have submitted a Support Ticket, you should wait for the response from Payza team and avoid sending multiple tickets or multiple replies to the same ticket. Sending multiple tickets for the same issue could further delay the response from the Customer Support Team, so for the quickest response, only send one ticket per issue.

Also, don't forget, if you're having trouble using one of Payza's features, you can usually find the solution in the FAQs! Be sure to check FAQ section first for the solution to your problem before submitting a ticket.


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