For 14 years, we have been a leader in the payment processing industry, providing our members and merchants with unsurpassed service. Thanks to your support, SolidTrust Pay’s success has reached far beyond our community of over one million members. Year after year, you have helped us dedicate a generous portion of our annual operating budget to charitable giving both near and far. For this, we thank you.
To our regret, changes in economic and regulatory conditions in recent years have had a significant and negative impact on our operations. These changes have made it difficult to secure the financing required to expand our services outside Canada. In addition, the entrance of large technology companies such as Apple, Samsung and Google into the payment processing sector has made it difficult for us to grow, as we have increasingly found ourselves competing for less and less available market share. After an extensive review, SolidTrust Pay’s executive board has decided that ceasing operations is the most appropriate course of action.
We request that you inform your members about the forthcoming discontinuation of our services and proceed to withdraw any remaining funds in your SolidTrust Pay merchant account prior to April 1, 2020. For your convenience, you may use the following withdrawal options:
Cryptocurrency Withdrawal
If you have a cryptocurrency wallet, you can quickly and easily exchange your SolidTrust Pay funds into 10 different cryptocurrencies. To begin, enable two-factor authentication on your smartphone and link your cryptocurrency wallet to your SolidTrust Pay merchant account. You may withdraw your funds by going to My Money > Withdraw Funds and selecting the Altcoins option. For simple step-by-step instructions, please read our Cryptocurrency Withdrawal Guide.
Cheque
All cheques will be issued in Canadian dollars and mailed to your merchant account’s primary address. For this reason, you will be required to exchange your e-wallet funds into Canadian dollars before requesting this withdrawal option. To prevent any unnecessary processing delays, we advise that you verify your mailing address prior to April 1, 2020. If you need to update your address, you may contact our Customer Supportdepartment. Please allow 3 to 4 weeks for the delivery of your payment. If you require expedited service, please select one of our express delivery options during the withdrawal process.
eCurrency Exchange
SolidTrust Pay’s network of e-currency exchange partners can easily convert your STPay funds into e-currencies and cryptocurrencies, including Neteller, Perfect Money, Payeer, Skrill, Bitcoin and many more. In addition to supporting dozens of e-currencies for your convenience, our exchangers provide trustworthy and fast worldwide trading services at competitive rates. Click here for a complete list of Verified Exchangers.
EFT Bank Withdrawal
Please be advised that Electronic Fund Transfers are only available to Canadian merchants. To withdraw via EFT, go to My Money > Withdraw Funds and select the BANK option.
Donate Your eWallet Balance
Send a transfer to STP_Relief_Funds and your charitable donation will help those in need.
Data protection and data security are important to the management at SolidTrust Pay. You can rest assured that all personal and financial information collected by SolidTrust Pay will be promptly purged from our electronic database in accordance with current data protection regulations. Data necessary for the fulfillment of company obligations will be stored for the required period of time before it is permanently deleted. If you would like to know more, please read our Privacy Policy.
We would like to express our sincerest gratitude for the trust you have placed in us. Please accept our apology for any inconvenience this closure may cause. Your understanding with this matter is greatly appreciated. When we reflect on all the benefits of being in business for the past 14 years, we immediately think of our relationships with great merchants like you. Thank you for giving us the opportunity to be of service. Should you have any questions, please do not hesitate to contact your Merchant Account Representative or our Customer Supportdepartment by ticket or LiveChat.
Thank you for your understanding