Administration of ptvpartner.com warns that members may face issues with their member accounts due to the program database update:
The database is undergoing extensive updating. You may find errors in amounts showing in your Investment Account and withdrawable Money on the default login page, some showing $0 where you know you have deposited or had a plan mature. This is part of the database repair procedure. This work should be concluded by Tuesday midnight. Please be patient while we make PTV better for you. All funds are safe. Please do not send tickets while this process is going on. This will only slow the process.