Before withdrawing, we require your address to be verified. To verify your personal information please email or mail us a copy of your personal id like passport, state id or driver license, or a photo copy of two monthly bills, like electric, cable , telephone, etc. If you want to mail it, please contact me for my address. Or you can mail it to christyLwalter @ yahoo.com You may blackout your ID number or account number as well. Let me know if you have any other questions.